Integrate custom built AI/ML (neural network) based chat support into IT Service function.
Establish standardised quality assurance approach through the implementation of a new TCoE (Testing Centre of Excellence).
Frequent releases, a diverse, non-standard tooling landscape, unreliable test metrics, and limited testing resources.
Utilised cutting-edge AI technology to merge and streamline diverse defect data sources into a consistent and trustworthy platform.
Employed specialised AI testing techniques to test AI smart chat features with precision and accuracy.
Centralised management and standardisation of all testing activities and artefacts.