IMserv | TestPro | Software Testing Consultancy

THE BRIEFTHE BRIEF

IMServ is one of the UK’s leading data collection and energy metering experts. As part of an IT and business transformation programme, IMServ aimed to enhance overall quality by leveraging AI and automation to drive efficiency, speed, cost reduction and improved user experience.

CHALLENGESCHALLENGES

AI Integration

Integrate custom built AI/ML (neural network) based chat support into IT Service function.

Quality Standards

Establish standardised quality assurance approach through the implementation of a new TCoE (Testing Centre of Excellence).

Release Velocity

Frequent releases, a diverse, non-standard tooling landscape, unreliable test metrics, and limited testing resources.

SOLUTIONSOLUTION

Defect Analysis

Utilised cutting-edge AI technology to merge and streamline diverse defect data sources into a consistent and trustworthy platform.

Test Techniques

Employed specialised AI testing techniques to test AI smart chat features with precision and accuracy.

Software Quality

Centralised management and standardisation of all testing activities and artefacts.

RESULTSRESULTS

Model Accuracy

25%

Increase in ML model accuracy and reliability.

Testing Cost

20%

Reduction in cost of testing spend.

User Experience

35%

Increase in user engagement, 35% higher satisfaction and 50% increased interaction with the AI chat.

“TestPro provided IMServ with specialist technical resources in rapid time. The resources were high quality, integrated well into the programme and made an impact from day one. I wouldn’t hesitate in recommending TestPro as a partner.”

N Walker, Programme Director, IMServ

CASE STUDIES

TestPro.AI